🚚 Shipping Policy

📋 Overview

At JieStar Toys (Jiexing Toys Industry Co., Ltd.), we are committed to delivering your orders safely, efficiently, and at competitive rates. This Shipping Policy outlines our shipping methods, processing times, costs, and delivery estimates for all orders.

We ship worldwide from our facility in Shantou, Guangdong, China, using a network of trusted international logistics partners. Please read this policy carefully before placing your order.

⏱️ Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding Chinese public holidays) after payment confirmation. During peak seasons or promotional periods, processing may take up to 5 business days.

You will receive an email confirmation with your tracking number once your order has been shipped. You can track your order anytime on our Order Tracking page.

✈️ Shipping Methods & Estimated Delivery Times

We offer the following shipping options. Delivery estimates are based on business days and begin after your order has been processed and dispatched.

Air Freight (Express)

Rail & Sea Freight (Economy)

💰 Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order. The exact shipping fee will be displayed at checkout before you complete your purchase.

We strive to offer competitive shipping rates through our partnerships with major logistics providers. For bulk orders or wholesale inquiries, please contact our sales team for customized shipping solutions.

🔍 Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can track your shipment at any time using our dedicated tracking page:

• Air Freight orders — tracked via Track718 (track718.com)
• Rail & Sea Freight orders — tracked via SFWL (http://sfwl.rtb56.com/track_query.aspx)

Please allow 24–48 hours for the tracking information to become available after you receive your tracking number. If your tracking number shows no updates for an extended period, please contact our customer service team.

🛃 Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees levied by the destination country. These charges are the responsibility of the buyer and are not included in the product price or shipping cost.

Customs policies vary widely by country. We recommend contacting your local customs office for more information before placing your order. JieStar Toys is not responsible for any delays caused by customs clearance processes.

📦 Lost or Damaged Packages

We take great care in packaging your order to ensure it arrives safely. However, if your package arrives damaged or is lost in transit, please follow the steps below:

Damaged Items

• Inspect your package immediately upon delivery.
• If damage is visible, take clear photos of the outer packaging and the damaged items.
• Contact our customer service team within 48 hours of delivery with your order number and photos.

Lost Packages

• If your tracking number shows no movement for more than 15 business days (air freight) or 30 business days (rail/sea freight), please contact us.
• We will open an investigation with the carrier on your behalf.
• If the package is confirmed lost, we will offer a replacement or full refund at our discretion.

📍 Shipping Address Accuracy

Please ensure that your shipping address is complete and accurate at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer.

If you notice an error in your shipping address after placing your order, please contact us immediately. We will do our best to update the address before the order is dispatched, but we cannot guarantee changes once the order has been processed.

If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for any re-shipping fees.

📞 Contact Us

If you have any questions about our Shipping Policy or need assistance with your order, please don’t hesitate to contact our customer service team: